Customer Support

Support

PaymentPlus operates a Freephone helpdesk service for our customers. Our support team will be happy to help you with anything from Terminal queries, Statements, Authorisations or any other questions you may have.
 
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
 
You can contact the helpdesk on Freephone 1800 656 644

Option 1 – Terminal Support

Option 2 – Voice Authorisations

Option 3 – Paper Roll orders

Option 4 – Barclaycard Statement, Chargeback or Retrieval queries

 

 

Fast Facts Guide

Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.

Download guide

 

 

Terminal Installation and User Guides

Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.

 

iCT250 Countertop (PSTN/IP)

Download user guide

 

 

iWL250 Portable (Bluetooth)

Download user guide

 

 

iWL250 Mobile (GPRS)

Download user guide

 

 

Paper Rolls and Consumables

Paper Rolls and Consumables

PaymentPlus provides competitively priced paper roll and consumable supplies. All of our products are of the highest quality and approved for use with our terminals. To order please contact our helpdesk on 1800 65 66 44 and select option 3. 


Get in touch


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Contact us today and start saving money on your card acceptance rates. We will contact you to discuss your requirements.



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