PaymentPlus operates a Freephone helpdesk service for our customers. Our support team will be happy to help you with anything from Terminal queries, Statements, Authorisations or any other questions you may have.
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
You can contact the helpdesk on Freephone 1800 656 644
Option 1 – Terminal Support
Option 2 – Voice Authorisations
Option 3 – Paper Roll orders
Option 4 – Financial queries, Statements, Chargebacks or Retrieval queries
Fast Facts Guide
Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.
Terminal Installation and User Guides
Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.